Return And Refund Policy

Emma Beverly Returns and Refund Policy

Last updated: June 2, 2026

Overview We want you to be happy with what you buy from us. If something is not right, this policy explains when you can return an item, how to do it, and what you will receive back. We recommend reading it before you order so you know where you stand.

This policy covers two separate things:

1. Returning an item because you have changed your mind (Change of Mind Returns).

2. Your rights when an item arrives faulty, damaged, or not as described (Faulty or Damaged Returns).

Your rights and protections apply based on your location in the United States. Please review the general terms and the specific provisions applicable to customers purchasing from within the United States.

Nothing in this policy removes any statutory right you have under the law that applies to you. Where the local law gives you a stronger right than this policy offers, that legal right always applies.

Part A. General Rules That Apply to Everyone

How to Start a Return To start any return, you must contact us at info@emmabeverly.com with your order number and the specific item or items concerned. For faulty or incorrect items, please include a photograph of the issue.

Our designated international returns warehouse is located at: Emma Beverly Returns CHN SNG092711, No. 160 Nijiayan Road, Jiangbei District, Ningbo, Zhejiang 315000, China.

Please do not send anything back before contacting us. We must issue you a return authorization first, as our warehouse is unable to identify or process unannounced returns.

The Condition Items Must Be In To be accepted, returned items must be:

• Unused, unworn, and unwashed.

• In their original condition, with all tags still attached.

• In their original packaging where the item came with packaging.

• Complete, including any parts, accessories, or free promotional items that came with the order.

You are entitled to handle an item as you would in a shop to check it is what you wanted. If an item comes back with a minor loss of value beyond that kind of reasonable handling, we may reduce the amount we give back to reflect it, and we will always tell you before we process the return. If an item comes back in a condition that fails these requirements entirely (for example, heavily worn or damaged), we may be unable to accept the return at all, as set out in Part G.

Items That Cannot Be Returned for a Change of Mind The following items cannot be returned simply because you changed your mind, in any region:

• Sale and Clearance Items: Any item bought on sale or from our clearance range is a final sale. This is clearly marked on the product page before you buy.

• Underwear (for hygiene reasons): For health and hygiene reasons, underwear including pants and socks cannot be returned for a change of mind once it has been worn, tried on, or removed from any sealed or hygiene packaging it came in. Underwear that is completely unworn and still sealed can be returned under the standard change of mind rules for your region.

Note: These exclusions never apply to faulty or incorrect items. Your rights for faulty items are in Part F and apply to everything we sell, including the items listed above.

Return Shipping For all change of mind returns, you are responsible for paying the cost of returning the item to our international warehouse in China. We recommend using a tracked shipping service because the item remains your responsibility until it safely reaches us, and we cannot process a return for an item we do not receive. Because we offer free standard shipping on all orders, there are no original outbound shipping charges to deduct from your refund or store credit.

Part B. United States

This section applies exclusively to customers located in the United States.

• Return Window: You have 30 days from the day you receive your order to contact us and request a change of mind return.

• Return Outcome: For approved change of mind returns, we issue Store Credit to the exact value of the returned items once they reach us and have been checked. We do not offer cash refunds to your original payment method for change of mind returns from the United States. Store credit is the sole outcome for all such returns.

• Store Credit Validity: Store credit can be used on any future order and is valid for 12 months from the date it is issued, except where the law in your specific state requires a longer period or does not allow it to expire, in which case that local law applies.

The general rules in Part A, including the condition requirements and final sale exclusions, apply to you in full. Your rights regarding faulty, damaged, or incorrect items are separate and covered in Part F.

Part F. Faulty, Damaged, or Incorrect Items (All Regions)

This part applies to every customer in every region, and to every single item we sell, with no exceptions—including sale, clearance, and underwear.

• On Arrival: If an item arrives faulty, damaged in transit, or is completely different from the item you ordered, contact us at info@emmabeverly.com within 30 days of receiving it, providing your order number and a photograph of the issue. For items reported within this 30-day period, you are entitled to a replacement or a full refund. We will normally offer a replacement first so you receive the item you wanted, but you remain entitled to a full refund if you prefer or if a replacement is unavailable. We will cover the cost of returning the item to us so you are not left out of pocket.

• Later Faults: A genuine manufacturing fault can appear after the first 30 days. If that happens, please contact us. Depending on the item, how long you have had it, and the nature of the fault, you may be entitled to a repair, replacement, or partial refund. Where applicable, your rights to a remedy for defective products continue for the period required under applicable U.S. federal and state law.

• What Counts as a Fault: A fault means a genuine defect in materials, manufacture, or function. It does not cover normal wear and tear, damage caused by accidents or misuse, or the natural ageing of a product through ordinary use.

Part G. How and When You Get Your Money or Credit Back

Once your returned item reaches us, we will inspect it and notify you of the outcome. Where a return is approved:

• Store Credit: Issued within 14 days of us receiving the returned item (applies to US change of mind returns).

• Refunds to Original Payment Method: Processed within 14 days of us physically receiving and inspecting your returned item (applies to US statutory returns, and all faulty items under Part F).

• Processing: Refunds are always made to the original payment method used for the order. After we process a refund, it can take a few additional business days for your bank or card provider to credit your account.

• Non-Compliant Returns: If a change of mind return reaches us in a condition that fails the requirements in Part A entirely, we will contact you. You can ask us to send the item back to you at your cost. If we do not hear from you within 14 days of letting you know, the item will be treated as abandoned.

Part H. Contact Us

For anything regarding returns, refunds, or an issue with your order, please contact our support team:

• Brand Name: Emma Beverly

• Physical Business Address: 130 Sohier Rd, Beverly, MA 01915, United States

• Customer Support Email: info@emmabeverly.com

• Phone Number: +1 442 309 2670

• Support Hours: Monday to Friday, 9:00 AM to 6:00 PM ET

• We aim to respond to every enquiry within 1 to 2 business days.